Frequently Asked Questions
Do chiropractic adjustments hurt?
No, chiropractic adjustments do not usually hurt. Due to the hands-on nature of chiropractic adjustments, they can be quite forceful. If you are in pain before coming to the appointment, the area may be tender to adjust. The Chiropractor will communicate with your throughout and do their best to cause as little discomfort as possible.
Do you do direct billing for insurance?
Yes, we can direct bill most group insurance companies. Please click here for more information on which companies we currently direct bill. If yours is not listed, feel free to call the clinic and ask if it is possible to organize direct billing.
We can treat patients who have been injured at work as long as you have reported the injury to your workplace and commenced the claim process through WCB. When booking the appointment, please notify our receptionist so we can book extra time to allow the necessary paperwork to be completed with the appropriate provider.
We can treat patients who have been in a car accident and have an injury claim number from SGI. When booking the appointment, please notify our receptionist so we can book extra time to allow the necessary paperwork to be completed with the appropriate provider.
Do you have a cancellation policy?
We have a cancellation policy for massage appointments only. We require 6 hours notice if an appointment needs to be rescheduled or cancelled otherwise a missed appointment fee will be charged. The fee is the full amount of the massage appointment.
How long do chiropractic appointments take?
An initial chiropractic appointment takes 30 minutes and subsequent treatments take 5-15 minutes.
How long do acupuncture appointments take?
Acupuncture appointments take between 20-30 minutes.
How many acupuncture appointments will I need?
The number of acupuncture appointments needed depends on the severity of the issue and the amount of time you have had the issue. An acute injury may only require a few treatments, however a chronic issue may require appointments over a longer period of time.
Do I need a referral for orthotics?
Yes, you will need medical doctor’s referral if you would like your orthotics to be covered by insurance. The referral must say that the patient requires custom orthotics and a diagnosis as to why you need them (i.e. pes planus, plantar fasciitis, back pain, knee pain, etc.). You must bring this to your appointment and pay for the orthotics up-front. The insurance company will reimburse you once they approve your claim.
Still Have Questions?
Please do not hesitate to contact our friendly reception staff if you require any more information on our services or products. Call Central Avenue Health Centre now!
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